Return and Refund Policy

Need to return/exchange an item?

As part of our 100% satisfaction guarantee, we want you to be completely happy with your purchase. For any reason you are unsatisfied and would like to make a return or exchange, please contact customer service within 72 hours of delivery of your candy.

 

Need to cancel an order? 

We understand that plans change, and that orders may need to be cancelled. Please contact customer service as soon as possible. We will try as hard as possible to cancel the order before it has been processed. If the order has been shipped, the customer will assume all responsibility to return the shipment back to Dulcedepot.com in good condition. Once returned, the refund issued will be for the items shipped minus a 20% restocking fee. If the products are not returned in good condition, no refund will be issued.

 

Need to cancel a duplicate order?

Please contact customer service as soon as possible. A duplicate transaction may have been submitted by your web browser if you reload or pressing the back button when submitting an order. We will try as hard as possible to cancel the order before it has been processed. If the duplicate order has been shipped, the customer will assume all responsibility to return the duplicate shipment back to Dulcedepot.com in good condition. Once returned, the refund issued will be for the items shipped minus a 20% restocking fee. If the products are not returned in good condition, no refund will be issued.

 

Missing items?

Please check the tracking information on your order in the My Accounts section on Dulcedepot.com. Additionally, large quantity orders are typically shipped in several boxes, so you may also want to confirm that you have received all related shipments from the carrier. (You can track the status of your shipment using the tracking numbers emailed to your registered account). After confirming all of the information, if you believe that you are still missing items from your order, please contact customer service within 72 hours of receiving your order – a friendly staff member will be able to assist you. Any reshipments of products will be processed using the same shipping method as the original order.

Claims must be made within 72 hours of delivery of package. Please do not open or consume the incorrect item as this may invalid any claims being made.

Received the wrong candy?

Before you panic, please make sure you have checked the original email order confirmation to verify the products that you had purchased. After confirming all of the information, if you believe the wrong product was still shipped, please contact customer service immediately – a friendly staff member will be able to assist you with returning the incorrect item at no extra cost to you and having a reshipment of the corrected item. Any reshipments of products will be processed using the same shipping method as the original order. Claims must be made within 72 hours of delivery of package. Please do not open or consume the incorrect item as this may invalid any claims being made.

 

Melted candy?

Please contact customer service immediately if you have received a package that contains melted candy. Claims must be made within 24 hours of delivery of package.

 

Delivery confirmed but package missing? 

Please check all surrounding doors at your location, sometimes the carrier leaves it at the door they think is the appropriate location. Sometimes, the carrier may also leave the package at the front desk of a building. If you are still unable to location your delivery, please have your tracking number handy and call the shipping carrier. A representative will be able to speak with the delivery driver to inquire where the package was left.